Terms & Conditions.

At a glance

This summary is for convenience. The full terms below are what apply.

About these terms

These terms govern your use of this website. They also set out the general basis on which Mênê Consulting provides services, unless a signed proposal, letter of award or separate agreement says otherwise — in which case that document takes precedence over anything here that conflicts with it.

By using this website you accept these terms. If you do not accept them, please do not use the site.

Our services are offered to organisations and to people acting for their business or profession. Where you use this site or deal with us as a consumer, the parts of these terms that the law where you live does not allow to apply to consumers do not apply to you.

Who we are

Business

Mênê Consulting, a consultancy based in Malaysia

Registered office

26 Jalan Zapin 3A, Bandar Bukit Raja, 41050 Klang, Selangor, Malaysia

Email

letsconnect@meneconsulting.com

Telephone

+60 12 572 1618

In these terms, “we”, “us” and “our” mean Mênê Consulting. “You” means the person or organisation using this site or engaging our services. “Engagement document” means the proposal, quotation, letter of award or service agreement for a particular piece of work.

Using this website

You may view, download and print pages from this site for your own reference, to share with colleagues, or to evaluate working with us. You may not:

• republish, sell, rent or sub-licence material from this site;
• reproduce or duplicate it for commercial purposes, or present it as your own;
• use it in a way that damages the site or interferes with anyone else’s use of it;
• attempt to gain unauthorised access to the site, the server it runs on or any connected system, or test their security without our written permission;
• send the enquiry form automated, bulk or unsolicited messages;
• harvest or bulk-copy content or contact details from it by automated means, other than ordinary indexing by search engines and similar services that respect our robots.txt file;
• introduce viruses or other malicious code, or use it for anything unlawful, misleading, or in breach of anyone’s rights.

We may withdraw or restrict access to the site, in whole or in part, without notice.

Reporting a security issue

If you believe you have found a security weakness in this website, please tell us at letsconnect@meneconsulting.com with “Security” in the subject line, and give us a reasonable time to fix it before telling anyone else.

We will not pursue anyone who reports an issue in good faith, does not access or keep other people’s data, does not disrupt the site and does not demand payment. Please do not run automated scanners or load tests against it.

Intellectual property

Unless stated otherwise, the design, text, layout, graphics, code and structure of this site belong to Mênê Consulting or are used under licence. Our name, our marks and the names of our labels and pillars are ours. Nothing in these terms transfers any of those rights to you.

Client names, logos, campaign material and project photography shown in our work and clients pages remain the property of the respective owners. They appear here to identify work we have carried out, and their appearance does not imply any endorsement by those owners of these terms or of this site. If you own material shown here and would like it changed or removed, contact us and we will deal with it promptly.

Rights in work we produce for a client are dealt with in the engagement document for that project, not here. As a general position, ownership of final approved deliverables passes to the client on full payment, while we retain ownership of our working files, unused concepts, tools, templates and methodology, and the right to show the completed work in our portfolio unless we have agreed otherwise in writing.

Enquiries are not engagements

Rates, timelines and scope discussed informally are indicative. The engagement document is what binds either of us. Acceptance by email counts as acceptance in writing.

Services and proposals

Each engagement is defined by its own proposal, which sets out the scope, deliverables, timeline, fees and the number of revision rounds included. Where you ask for work outside that scope, we will tell you before proceeding and agree the additional fee and timeline in writing.

We carry out our services with the reasonable skill and care expected of a professional consultancy. Timelines assume you provide briefing material, content and approvals when they are due. Delay in feedback or approval moves the delivery date accordingly.

Where a project depends on third parties — printers, media owners, venues, platforms or regulators — we will manage them diligently, but we are not responsible for their delays or failures beyond our reasonable control. Outcomes such as media coverage, sales, rankings or engagement depend on factors outside anyone’s control, and we do not guarantee them unless an engagement document expressly says so.

Training programmes

Programme content, duration, delivery format, trainer allocation and materials are described in the proposal for each programme. We may substitute a trainer of equivalent standing where necessary. Course materials are licensed for the use of the participants and their organisation, and may not be reproduced or used to run the programme again without our written consent.

HRD Corp claims

Where a programme is claimable under the Human Resource Development Corporation scheme, the employer is responsible for submitting the claim, meeting the scheme’s conditions and providing the required participant information. We will supply the documentation we are required to supply. A claim that is rejected does not relieve the employer of liability for our fees.

Postponement and cancellation

Unless the engagement document states otherwise, and because trainer time and venues are committed in advance:

• more than 14 days’ notice — postponed or cancelled without charge;
• 7 to 14 days’ notice — 50% of the programme fee is payable;
• less than 7 days’ notice, or non-attendance — the full fee is payable.

Committed third-party costs already incurred, such as venue, travel or printing, remain payable in every case. If we have to cancel a programme ourselves, we will offer another date or refund fees paid for it.

Fees, taxes and payment

Fees are as stated in the engagement document, in the currency stated there. They are exclusive of Malaysian Sales and Service Tax and any other applicable taxes, and of third-party costs such as media placement, printing, venue hire, travel, talent and licensing, which are charged at cost unless quoted as part of a fixed fee.

Unless agreed otherwise, invoices are payable within 30 days of the invoice date. We may suspend work on overdue accounts after giving notice, and we may charge interest on late payment at a reasonable commercial rate.

Where a project is staged, we may invoice on milestones. A deposit may be required before work begins. If you dispute part of an invoice, please tell us within 14 days and pay the undisputed part on time.

Your material and approvals

Where you supply text, images, logos, fonts, music or data for use in a project, you confirm that you own them or hold the necessary licences, and that their use as briefed will not infringe anyone’s rights or break any law. You agree to indemnify us against claims arising from material you supplied.

Final approval of any deliverable before publication, printing or release is yours, including checking that it complies with the advertising, product and regulatory rules of the markets it will appear in. Once you have given written approval, we are not liable for errors in the approved material, including typographical errors, incorrect prices or contact details.

Confidentiality and client data

Each of us will keep the other’s confidential information confidential, use it only for the purposes of the engagement, and not disclose it without consent, except where disclosure is required by law or to advisers and subcontractors who are themselves bound to confidentiality.

This obligation does not apply to information that is already public, was already lawfully known, or is independently developed without reference to the disclosure. It continues after the engagement ends.

Where we handle personal data on a client’s behalf — for example participant lists for a programme — we do so on that client’s instructions and in line with applicable data protection law. Where the law requires a written data processing agreement, we will enter into one.

Accuracy of information on this site

We take care to keep this site accurate and current, but it is provided for general information. Nothing on it is professional, legal, financial, tax or investment advice, and it should not be relied on as the basis for a decision without speaking to us or to an appropriate adviser.

Case studies, figures and credentials describe past work. They are not a promise of comparable results. Where a page says information is pending from a client, that is exactly what it means and it should not be read as a claim.

Links to other sites

This site links to third-party websites and social media platforms. We do not control them, we do not endorse their content, and we are not responsible for anything on them. Following an external link is at your own risk and subject to that site’s own terms and privacy policy.

Availability of the site

We aim to keep this site available, but we do not guarantee uninterrupted access. The site may be unavailable during maintenance, or because of failures outside our control. We may change, suspend or discontinue any part of it at any time without notice.

Limitation of liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited — including rights you have as a consumer under the law of the country you live in.

Subject to that, and to the fullest extent permitted by law:

• this website is provided “as is”, without warranty of any kind, express or implied;
• we are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of business, loss of goodwill or loss of data, however arising;
• we are not liable for any loss arising from your use of, or reliance on, this website;
• our total liability in connection with any engagement is limited to the fees paid to us for that engagement.

Indemnity

You agree to indemnify us against losses, damages, costs and expenses arising from your breach of these terms, from material you supplied to us, or from your misuse of this website. This does not apply to the extent a loss was caused by our own breach or negligence.

Events beyond our control

Neither of us is responsible for a delay or failure to perform caused by events beyond our reasonable control, such as natural disaster, flood, epidemic, government action, war, civil unrest, industrial action, or failure of power, internet or telecommunications networks. The affected party will tell the other promptly and do what it reasonably can to limit the effect. This does not excuse payment for work already done.

Privacy and cookies

Personal data is handled as described in our Privacy Policy. This site sets no cookies, as explained in our Cookie Policy. Both form part of these terms.

Using this site from outside Malaysia

This site is run from Malaysia and can be reached from anywhere. We do not claim that its content is appropriate or permitted in every country. If you use it from elsewhere, you are responsible for complying with the laws that apply to you there.

We work with organisations outside Malaysia. For those engagements, the engagement document may set out different arrangements for currency, taxes, governing law and dispute resolution, and where it does, those arrangements apply.

Governing law and disputes

These terms, and any dispute arising out of them or out of an engagement with us, are governed by the laws of Malaysia. Subject to the next paragraph, the courts of Malaysia have exclusive jurisdiction, and both sides submit to that jurisdiction.

If you are a consumer living outside Malaysia, you keep the protection of any mandatory law of your country of residence and may also bring proceedings in its courts where that law allows.

Where a dispute arises, both sides agree first to try to resolve it in good faith, by writing to the other and allowing 30 days for discussion, before commencing proceedings. This does not stop either side seeking urgent relief from a court.

General

Whole agreement

These terms, together with our Privacy and Cookie Policies, are the whole agreement about your use of this website. An engagement document, together with these terms where it does not exclude them, is the whole agreement about that engagement.

Severability

If a court finds part of these terms invalid or unenforceable, that part is changed to the minimum extent needed, and the rest continues to apply.

No waiver

If we do not enforce a right straight away, we have not given it up.

Transfer

You may not transfer your rights under these terms or an engagement without our written consent. We may transfer ours to a successor to our business, and will tell you if we do.

Third parties

Only you and we have rights under these terms. No one else may enforce them.

Notices and electronic communication

Notices may be given by email to the addresses each side uses for the engagement, or to the address on this page. Agreements, approvals and notices given electronically are as valid as those on paper.

Language

These terms are written in English. If they are translated, the English version prevails where the two differ.

Survival

Terms on intellectual property, confidentiality, fees, liability, indemnity and governing law continue after an engagement or your use of the site ends.

Changes to these terms

We may update these terms. The version published on this page at the time you use the site is the version that applies to that use. The date at the top of this page shows when it was last revised. Changes do not alter the terms of an engagement already agreed in writing.

Contact

Questions about these terms can be sent to letsconnect@meneconsulting.com or +60 12 572 1618, or by post to Mênê Consulting, 26 Jalan Zapin 3A, Bandar Bukit Raja, 41050 Klang, Selangor, Malaysia.